Shipping Policies and Procedures

 

Prices - All prices are in United States Dollars ($). 

Shipping Time - On orders placed by phone, fax, or on our Website, we make every attempt to ship your order within 2-3 business days of order receipt.  Actual delivery time is longer. Continental US please allow 3-6 business days, outside the Continental US, delivery time depends on the shipping address. On orders placed by personal check, please allow two to three weeks. For seasonal periods, please allow 7-10 business days. 

We use the most efficient carrier to your area. Please no PO Boxes unless you are located in Alaska, Hawaii, or PR.  Charges include process packaging and shipping costs. Shipping and handling times are approximate and not guaranteed.

Domestic Standard Shipping Table For Retail Orders * (This is the standard S&H for continental USA only, per address):

 

Order Size Shipping Price
Up to $15.00 $6.50
$15.01 - $30.00 $8.00
$30.01 - $45.00 $9.00
$45.01 - $60.00 $10.00
$60.01 - $75.00 $12.00
$75.01 - $100.00 $14.00
$100.01 - UP FREE

 

Express Shipping - Please call 800-851-5183 for a quote.

Hours of Operation – We are open Monday – Friday from 8am – 5pm EST.  Our offices are located at The Doll Maker, 11330 Tamiami Trail East, Naples, FL  34113, and we do not have a retail store at this location.

International Orders - Please fax your orders to 614-433-0202 or e-mail to info@TheDollMakerDolls.com.  Delivery times and prices vary greatly depending on the location being shipped to.  Duties are the responsibility of the person receiving the merchandise since each country has different rates they charge. Merchandise held by customs is considered delivered.

Product Availability - From time to time, some of our products may not be available for immediate delivery.  On phone orders, we will advise you if any item is not available for at once shipment. On Website orders, please call 800-851-5183 if you are concerned about immediate availability.  If your order is placed without all appropriate shipping charges or at an incorrect price, you will be notified of any necessary additional charges so we can complete the order process.

Return Policy – Please give us a call at 800-851-5183 if you have a defective product that needs replaced.

Questions? - Please give us a call at 800-851-5183. We are open Monday through Friday, 8:00 a.m. to 5:00 p.m., EST.